Returns & Refunds

1. Return eligibility window

Standard-size products can be returned within 30 days of delivery. To start a return, contact us with your order number and the items you would like to return; we will confirm the return and arrange pickup or share return instructions.

2. Condition requirements

• Items must be unused, with no knife marks, washing, or other signs of use.
• Items must be returned in their original packaging, with any labels and accessories included.
• Products that arrive damaged or defective are always eligible for a free replacement or refund — please report them with photos within 48 hours of delivery.

3. How refunds are processed

Once a returned item reaches us and passes inspection, we confirm the refund by email. Approved refunds are issued to the original payment method (card, UPI, or net banking via Razorpay) and typically reflect within 5-7 business days, depending on your bank.

For Cash on Delivery orders, refunds are paid by bank transfer or UPI to the account details you share with us.

Original delivery charges are refundable only when the return is due to our error or a defective or damaged product.

4. Custom-size and custom-material orders

Boards and tables made to your specified dimensions, thickness, material, or colour combination are produced specifically for you and are non-returnable, unless they arrive damaged, defective, or not made to the agreed specification.

That is why we confirm feasibility, specifications, pricing, and lead time with you in writing before any custom order goes into production.

5. Bulk and quoted orders

Returns on bulk or quoted orders follow the terms stated in your accepted quote. Where the quote is silent, this policy applies to the standard-size items in the order.